Privacy Policy

Effective Date: May 21, 2025

 

1. Introduction

Junk Busters Junk Removal Services Ltd. (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our services, visit our websites (junkbustersbc.com and book.junkbustersbc.com), or interact with our SMS communications.

Note: The subdomain book.junkbustersbc.com hosts our legal policies and marketing campaign landing pages. Any personal data collected through forms or interactive elements on this subdomain is protected under the same terms outlined in this policy.

 

2. Information We Collect

We collect the following types of information:

Personal Information (provided by you):

  • Full name
  • Mobile phone number
  • Email address
  • Physical service address
  • Payment details (processed via secure third parties)
  • Communication preferences, including SMS opt-in consent

Automatically Collected Information:

  • IP address
  • Browser and device information
  • Usage data (e.g., page visits, time spent) via cookies and analytics tools

 

3. How We Use Your Information

We may use the information we collect for the following purposes:

  • To provide, schedule, and manage junk removal services
  • To process payments securely
  • To send SMS messages related to appointments, reminders, service updates, promotions, and customer support (with prior consent)
  • To improve our websites and user experience
  • To comply with legal obligations

 

4. SMS Communications and Consent

By submitting your mobile phone number and opting in via our forms, you consent to receive recurring SMS/text messages from us regarding:

  • Appointment scheduling and confirmations
  • Reminders and updates
  • Promotional offers
  • Customer service notifications

Message frequency may vary. Message and data rates may apply.

  • To opt out, reply with STOP at any time. You will receive a confirmation message.
  • To rejoin, you must re-submit your number through one of our opt-in forms.
  • For help, reply HELP or contact info@junkbustersbc.com.

Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.

 

5. Sharing Your Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

 

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. This includes the use of secure servers, SSL encryption, and access controls.

 

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. SMS consent logs are maintained in accordance with industry and carrier compliance standards.

 

8. Your Rights

You have the right to:

  • Access your personal information
  • Request corrections
  • Request deletion of your data

To exercise these rights, please contact us at info@junkbustersbc.com.

 

9. Third-Party Links

Our websites may contain links to third-party sites. We are not responsible for the privacy practices or content of external websites.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

 

10. Industry and Legal Compliance

This Privacy Policy is designed to comply with:

  • CTIA Messaging Principles and Best Practices
  • Carrier SMS guidelines and A2P 10DLC regulations
  • Applicable Canadian privacy laws, including PIPEDA and CASL
  • U.S. TCPA and other relevant telecommunications regulations (as applicable)

 

11. Changes to This Policy

We may update this policy from time to time. All changes will be reflected on this page, along with the new effective date. We encourage you to review this policy periodically.

 

12. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact:

Junk Busters Junk Removal Services Ltd.
Email: info@junkbustersbc.com
Phone: +1(778) 792-4590
Website: junkbustersbc.com / book.junkbustersbc.com